Shipping & Digital Delivery Policy
CodeCX policy for website, product and checkout interactions.
CodeCX primarily offers software, SaaS and professional services. These are normally delivered electronically rather than physically shipped.
1. Digital delivery
Where a product is delivered digitally, access or activation details are sent to the customer through the confirmed email/account after the order and payment requirements are satisfied.
2. Delivery timing
The expected activation or implementation timing is displayed on the relevant product/checkout page or confirmed in the quotation/order confirmation before the customer is bound.
3. Custom implementation
For custom solutions, delivery milestones, acceptance criteria and implementation dates are governed by the approved proposal or statement of work.
4. Physical shipping
If CodeCX sells a physical item, checkout discloses the delivery method, estimated delivery date, shipping/handling cost and applicable return terms before order confirmation.
5. Delivery problems
If access credentials, activation or an agreed delivery are delayed or not received, contact info@codecx.tech. CodeCX will investigate and provide the remedy required by the contract and applicable Egyptian consumer law.